Privacy and Security

 

Please click to read our
Privacy Notice

Interamerican Bank does not share your personal information with anyone for financial gain or marketing purpose. As needed we may use information about you so we may provide financial services to you, but only to the extent permitted by law.

We may share certain consumer information with third parties (example: mailing accounts statements, producing ATM cards, check printing, etc.) to facilitate the offering, administration, collection and delivery of products and services but always under controlled circumstances and as indicated in the Bank’s PRIVACY POLICY available for review here, if you would like to receive a printed copy, we will gladly mail a copy to you at no expense.

We care about your Privacy and Security, threats that range from nuisance level to theft or data held for ransom may be perpetrated by domestic or foreign hackers and criminal elements who continually develop and deploy more sophisticated, effective, and malicious methods to compromise authentication mechanisms and gain unauthorized access to customers’ online accounts.

Growing organized criminal groups have become more specialized in financial fraud and complicated types of attack tools have been developed and automated into downloadable kits, which are responsible for losses of hundreds of millions of dollars each year resulting from Identity Theft, online account takeovers and unauthorized funds transfers.

Interamerican Bank is providing the security awareness information below for your use and action to help protect your online account and transaction information.

Below are some of the protections and responsibilities for consumer transactions using Interamerican Bank’s Online Banking website or the Bank’s Mobile App you may install on your phone or tablet, please review the Online Banking Agreement available on the Login Page for more detail:

To access our Online Banking service, you must enter the User name established or provided for your Online Banking Customer Account together with a Password and any other additional security credentials required. It is your responsibility to safeguard these credentials because anyone to whom you give your Online Banking credentials will have full access to your accounts, and therefore your permission to use it, even if you attempt to limit that person’s authority by any other method.

We will never ask you to provide any of your access information such as user name or passwords or other credentials. In addition, if you plan to access your account using a portable or mobile device, we strongly encourage you to enable the device’s screen lock feature using a passcode or passphrase and not a numerical pin.

You or someone you have authorized by giving them your Online Banking credentials can instruct us to perform the following transactions:

  • Make transfers between your qualifying accounts or withdraw funds from your account;
  • Obtain private information that we make available about your qualifying accounts;
  • Obtain other services or perform other transactions that we authorize.

 

If you believe your Online Banking credentials or other means of access have been lost or stolen, or that someone has used them without your authorization, call us immediately at (305) 223-1434 during normal business hours. You may also e-mail us at support@interamericanbank.com, however because e-mail communication is not secure, do not include any of your account information, credentials, date of birth or social security number with your e-mail.

Tips to Reduce Online Banking Risk

Do not access your bank accounts or make purchases using a public Wi-Fi connection.

Do not choose to “Remember” user names or password on your computer or mobile device.

Set up a screen lock with a complex password on your mobile device.

Block cookies on your Web browser, when you visit’ online websites, hundreds of data points may be collected by the sites you visit.

Do not include your date of birth on blogs or social-networking profiles; identity thieves use that and other personal information to perform their craft.

Do not download Social networking apps or any other apps from outside the United States: Apps on social networks can access huge amounts of personal information.

Use multiple usernames and passwords: Keep all your usernames and passwords for social networks, online banking, e-mail, and online shopping distinct and separate.

Please remember that although not everyone or every system is safe or full-proof, taking the extra time to safeguard your identity and personal Online Banking credentials you will minimize the risk of unauthorized access to your accounts.

If you believe that someone may have unduly and improperly gained access to your personal information, please call our Customer Service department to let them know so that appropriate safeguards can be promptly implemented to protect you from further potential losses.

The Federal Trade Commission provides on its website a world of information on many topics that can help you be protected and informed, visit https://www.consumer.ftc.gov/media    for additional resources.